Website Policies & Legal Information

4. Shipping & Refunds

4.1 Order Processing & Handling

Every piece of art is carefully packaged using professional-grade, archival-safe materials to guarantee maximum structural protection during transit.

Handling Window:
Standard orders are processed, packed, and handed to the carrier within 3 to 5 business days. Custom framing or specialized packaging requirements may extend this timeline, in which case we will contact you directly.

4.2 Domestic Shipping (Within the United States)

We ship our original art and prints via trusted national carriers (USPS, FedEx, or UPS) with required signature collection upon delivery for high-value items.

Tracking & Insurance:
All domestic shipments include full third-party parcel insurance and real-time tracking numbers. Tracking codes will be automatically sent to your provided email address as soon as the label is generated.

4.3 International Shipping (Outside the United States)

We welcome international patrons and ship globally. However, cross-border fine art transport requires strict adherence to international shipping and custom protocols.

International Shipping Cost Adjustment Note:
To safely cover unpredictable global carrier surcharges, our international checkout rates are estimated at a flat tier. Once your artwork is safely packed and the exact postage label is purchased, we will automatically refund any overages directly back to your original payment method so you only pay the exact cost of transit.

Customs, Duties & Import Taxes:

Buyer Responsibility: The buyer is considered the Importer of Record. All international shipments may be subject to local import duties, customs taxes, value-added taxes (VAT), or brokerage clearing fees assessed by your destination country.
Separate Billing: These extra operational fees are not collected by us at checkout and are not factored into your shipping rate. You must settle these fees directly with your local customs authority or delivery courier to release your package.

Customs Enforcement Holds:
We accurately declare the full purchase value and exact Harmonized System (HS) code classification for original art on all commercial declarations. We are not responsible for transit delays stemming from routine international customs inspections or processing backlogs.

4.4 Return, Inventory & Refund Policy

Because physical art is unique and fragile, returns increase the likelihood of material degradation or loss during return transit.

Multi-Venue Availability & Prior Sale:
Original artworks and limited prints displayed on this website are concurrently offered for sale through external venues, galleries, and in-person exhibitions. While we make every effort to maintain real-time inventory updates across this platform, an item may occasionally sell through another channel before its status is reflected online.

We strongly encourage prospective buyers to contact us prior to checkout to confirm current availability. In the event an item is purchased that has already been sold elsewhere, and contact was not initiated prior to checkout, a refund will be promptly issued to the original payment method minus non-recoverable credit card processing fees.

Damaged Deliveries:
If your artwork arrives physically damaged from transit, you must notify us within 48 hours of delivery. Please provide clear photographic evidence of both the exterior packaging and the interior structural damage so we can file an immediate insurance claim with the carrier and coordinate a solution.

General Returns:
Except in cases of documented transit damage, all physical art sales are final. We encourage you to carefully review dimensions, scale, and coloration notes before completing checkout.